We invite you to join our Merchant Services team as a Client Support Specialist. This career opportunity will have a Monday - Friday schedule and is located at our office in Studio City. The scheduled hours for this position are 8:00 am - 4:30 pm. We are not looking to hire a temporary employee, we need someone who is coachable, eager to learn and assist others, and will be with our company for the long term.
IDEAL CANDIDATE:
Be an independent self-starter with the ability to prioritize and self-manage
Be detail-oriented
Be able to offer an excellent customer service experience
Have an upbeat optimistic attitude
Have reliable transportation to and from work
Work great in a team environment
Have excellent communication skills
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Create spreadsheets to track important customer information and orders.
Transfer data from a physical copy to a digital database.
Update customer information in a database.
Organize existing data in a spreadsheet.
Verify outdated data and make any necessary changes to records.
Operate common office equipment, like scanners and printers.
Search for and investigate information contained in files.
Perform regular database backups to secure data.
Input text-based and numerical information from source documents.
Provide occasional administrative support.
Sort and organize hard copies of paperwork after entering data electronically.
Review data for deficiencies or errors.
Assist with special projects that require large amounts of data entry.
Provide data entry support across departments on an ad-hoc basis.
Type in data quickly and efficiently.
REQUIREMENTS:
Proven experience as a Data Entry or Client support specialist
Fast typing skills; Knowledge of touch typing system is strongly preferred
Excellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)
Working knowledge of office equipment, computer hardware, and peripheral devices
Basic understanding of databases
Good command of English both oral and written and customer service skills
Great attention to detail
High school degree or equivalent
PLEASE SUBMIT YOUR RESUME AS A PDF - all other file types will not be looked at.
